This Privacy Policy is an electronic record in the form of an electronic contract under the Indian Information Technology Act, 2000 and the rules made thereunder. It does not require any physical, electronic, or digital signature.
This document is published in accordance with the Indian Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. It outlines the policies for collection, usage, storage, and transfer of sensitive personal data or information.
This Privacy Policy is a legally binding agreement between you ("User", "You", "Yourself") and Gigo Delivery Services Pvt. Ltd. ("Gigo", "We", "Us", "Our") governing your use of our services, website, mobile application, and any other platform (collectively, the "Platform").
By accessing our Platform, using our services, or clicking “I Accept,” you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Platform or services.
We collect personal and non-personal information such as your name, contact details, IP address, location, device ID, and transaction history. This information is used for delivering services, personalizing content, analytics, customer support, and legal compliance.
Your data is used to provide our services efficiently, fulfill deliveries, improve user experience, comply with legal obligations, and for internal research or audits.
You can access, update, or request deletion of your personal data through your account or by contacting us directly.
Your data may be shared with third-party service providers, affiliates, or government authorities as necessary. We do not sell your data. All transfers are protected with appropriate safeguards.
Your data is retained as long as necessary for service fulfillment, legal compliance, or analytics. After that, it is securely deleted or anonymized.
Our site may link to third-party websites. We are not responsible for their content or privacy practices.
We use reasonable security measures to protect your data from unauthorized access or loss. However, we cannot guarantee absolute security.
You can opt out of marketing communications or withdraw consent for data use by contacting our Grievance Officer.
We may update this policy from time to time. Continued use of the Platform after updates implies acceptance.
In accordance with the Indian IT Act, 2000, the contact details of the Grievance Officer are:
We may use Truecaller for phone number verification. By using our services, you consent to this. Truecaller operates under its own privacy policy.
Gigo Delivery Services Pvt. Ltd. confirms that it does not provide preferential treatment to any logistics buyer on the ONDC (Open Network for Digital Commerce) platform. All rates and allocation processes are compliant and non-discriminatory.